-    Masalta provides limited ONE YEAR warrantyto the quality issues caused by designing or manufacturing failure

-    Vibrators and submersible pumps’ warrantyis 6 months

-    Some special spare parts have longerwarranty period, such as 3 Yeas for rammer bellows

-    Engine warranty is covered by enginecompany’s warranty policy in your market

-    Fast moving parts such as belts, cables,blades are not included in warranty

-    An order with standard Masalta machineswould take about 30-45 days in manufacturing

-    An order with special designed productswould take longer time

-    If customer provides annual purchasingplans, the manufacturing time could be improved

-    Normally between the order ready time andthe ETD, there is 1 week for export handling

-    Accurate delivery time needs to beconfirmed with our sales manager in charge of your market

-    Masalta could offer fast moving spare partslist

-    Customer can select the parts they need inMasalta’s parts manuals

-    Customer to provide machine’s model no.,part’s no., part’s name, and qty, then Masalta will issue P/I to customer

-    You may choose according to your ownexperience

-    You may choose to your local market’spreference

-    You may choose by studying the differentspecifications of engines

-    You may choose according to differentservices provided by the engine companies in your local market

-    Masalta could offer you suggestionsaccording to its knowledge in your market

-    An exclusive dealer must firstly be aMasalta dealer

-    Masalta will calculate the dealer’s salesvolume in history, and estimate its growth potential

-    Masalta will estimate the dealer’s abilityin sales, service, and brand publicity

-    Both parties confirm annual volume targetsand brand publicity plans

-    Both parties sign the exclusive agreement

-    Exclusive delear is not allowed to selllight construction machines under other Chinese brands

Masalta dealer is expected to have:

-    Physical stores

-    Sales team

-    Capability to provide customer service

-    Adequate stocks of spare parts